Ordering is simple. Just add items to your shopping basket and checkout using Paypal as you would on many sites. Please note, although after careful consideration we will ship abroad, customs offices are a world unto themselves in many countries. Items are usually sent tracked if over a £10 value but WE WILL NOT BE HELD RESPONSIBLE if there is any delay due to customs irregularities in any country or in the case of seizure, the package being destroyed!
All items are inert and almost a century old, many have been in the ground for ths length of time, but over zealous customs officials occasionally seem to ignore that fact. Even though we take every step to make sure documentation and paperwork is correct it is the buyers own responsibility to make sure that postal or courier services in their own country will allow transit of these goods. We do not refund in these cases and are not responsible.
Similarly, any problems within the UK borders involving inert munitions ie: Grenades, artillery etc is not our responsibility and shipping these items is entirely at the buyers risk. Whilst every effort is made to recover a package, tracking is provided to the buyer. The post office in particular can be over officious at times but we are not responsible for packages seized and no refunds are given in these circumstances. These situations are rare but they do occasionally occur.
RETURNS- Goods can be returned if you are not satisfied as long as it is within seven days, or 14 if abroad. Goods MUST be returned in original packaging and sent registered or recorded. An e-mail to say they are being returned is always welcome. Outgoing and return postage fees are non refundable.
Return Address - Address is Bleak House - 9 Wyndham Rd - Walkford - Dorset - BH235QB - UK
A restocking fee of 30% is charged on return orders. Items need to be recatalogued and listed and this takes time and money. We are a small business and should not be expected to carry the costs of buyers remorse.
POSTAGE - Postage within the UK is free over £40, except for Northern Ireland, the Highlands and the Channel Islands. Although they are part of the United Kingdom, our postal and courier services don't consider them such and charge excessively. We can absorb some of the costs but there is a limit!
PAYMENTS - Payment is by WORLDPAY and we use their shopping cart facility. All transactions are secure and confidential. Worldpay is a market leader in online payment processing.
Any questions or queries please contact me.